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Hi, I wanted to report again about the i...

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Hi, I wanted to report again about the issue I’m facing. I got a reply back from my previous feedback that there was something down and it was fixed. The issue is still there and to be honest if it carries on I’m going to delete the app. I love the idea to have an AI that I can talk to, but the problem is very frustrating. Basically, 99% of the times after the initial message, any message after that doesn’t go through and I get an error message saying: Sorry something went wrong! Pls try again (or something like that). As a side note, might be useful to allow user to upload a pic to the feedback form so they can share a screen shot of the issue.
Status: Looked at3 comments

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Comments3

  • Clara Alvelos

    Team•

    Oct 30, 2024

    Hello Andrea,

    Thank you for reaching out and bringing this to our attention. We will look at this right away. Could you please provide your DID? It would be very useful to understand the problem.
    You can do that by going to Settings>Data Control>User DID.

    Thank you again for your patience,
    Clara

    • Tomato Oak

      •

      Oct 30, 2024

      Hi Clara,

      Here is the DID number:

      did:ethr:0xcC2a539E4Cc87313A0Fae88f33503F8560740b04

      Thanks

      Andrea

      • Clara Alvelos

        Team•

        Oct 31, 2024

        Thank you so much Andrea!

        To understand the problem, we would kindly ask you to try and trigger that error again. It should be easy since it happens so often to you! Could you do that? 😊

        Thank you for your patience,

        Clara